Reporting Unauthorized Charges for Apple/iTunes, Microsoft Store (Windows App or Xbox), and Amazon Purchases Last four digits of the Credit/Debit Card used.When reporting charges make sure to provide the following: If the charge on your statement says “Roblox”, without the “Xsolla” prefix, please contact Roblox’s Customer Support team at: If the charge on your statement says “Xsolla*Roblox”, please contact Xsolla’s Customer Support team at: Please continue reading for more information on contacting us or a third-party provider for unauthorized charges. Roblox works with multiple payment providers to provide a safe and secure purchasing experience. Once a charge has been disputed, a refund cannot be issued due to the payment provider’s dispute process. If you notice charges on your Credit/Debit card, PayPal, or Google Play account that you did not authorize, please contact Customer Support before disputing any charges. ( Click here for the next section for charges for Apple/iTunes, Microsoft Store (Windows App or Xbox), and Amazon.) Reporting Unauthorized Charges for Credit Card, PayPal, and Google Play Purchases
However, some third-party payment processors require refunds to go through their support services and Roblox is unable to refund charges for those providers. Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases. Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account(s). Roblox users should always get permission from the payment account owner (their parent, guardian, or adult relative) before making any purchase.
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